Privacy Policy

Last Updated: April 4, 2025
Entity: Online Operations Pty Limited
Brand: Quiet Within
Jurisdiction: Australia

This Privacy Policy outlines how Online Operations Pty Limited, trading as Quiet Within, collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our services, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Interpretation and Definitions

“We”, “Us”, or “Our” refers to Online Operations Pty Limited (Quiet Within).
“You” or “User” refers to any individual accessing or using our Services.
“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. What We Collect

We may collect the following types of personal information:

Your name and contact details (email, phone number, location)

Purchase history and customer support interactions

Website activity, including IP address, browser type, pages visited, and referral source

Information you voluntarily provide via surveys, contact forms, or sign-up pages

Billing or payment information (where applicable)

3. How We Collect Your Information

We collect personal information in several ways, including:

When you visit or use our website

When you purchase or download our products

When you sign up for emails, updates, or newsletters

When you contact us directly or submit an inquiry

Through use of cookies and third-party analytics tools (e.g., Google Analytics)

4. Use of Personal Information

We use your personal information to:

Provide you with access to our services and digital products

Process transactions and deliver purchased items

Communicate updates, promotions, or support information

Improve website performance and personalise your experience

Comply with legal obligations and resolve disputes

5. Disclosure of Personal Information

We will not sell or rent your personal information.

We may share your data with:

Service providers (e.g., email marketing platforms, payment processors)

Legal or regulatory authorities if required by law

Any entity required to deliver the services you’ve requested

All third parties are required to handle your information in accordance with Australian privacy law.

6. Data Storage and Security

Your data is stored securely in password-protected systems using industry-standard encryption and access controls.

While we take reasonable precautions, no system is 100% secure. You are responsible for protecting your login details and device.

7. Cookies and Analytics

We use cookies to enhance your experience and analyse website traffic. You can adjust your browser settings to disable cookies if you prefer, although this may impact some site functionality.

We also use third-party analytics services (such as Google Analytics) which may collect anonymised usage data.

8. Access and Correction

You may request access to your personal information held by us and request corrections where needed, in accordance with APP 12 and 13.

Contact: [email protected]

9. Overseas Disclosure

Some of our third-party service providers may be located outside Australia. Where this is the case, we take reasonable steps to ensure your personal information is handled in compliance with Australian standards.

10. Marketing and Opt-Out

We may use your information to send marketing materials, product updates, or service announcements. You may opt out at any time by clicking "unsubscribe" in our emails or contacting us directly.

11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this policy from time to time. All changes will be effective upon publication on this website. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your data, please contact:

📧 Email: [email protected]
🏢 Entity: Online Operations Pty Limited at Level 1/ 457-459 Elizabeth Street Surry Hills NSW 2010 AUSTRALIA
📍 Jurisdiction: New South Wales, Australia

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.